Quality Assurance Guarantee

We will do everything in our power to make you happy and solve your problem.

We believe in accountability!

If any of this conditions apply, contact us to talk about your case:

  • If we can not complete the visit due to lack of knowledge.
  • If we are more than 1 hour late to the agreed time of the visit.
  • If the result of a completed visit was not what the customer expected
  • If the customer has had to wait more than 48 hours before customer support contacts the customer for confirmation. *

    * If our team has tried to reach the customer without a response, this condition does not apply.

This is how you can claim your guarantee:

The customer contacts the customer support team via e-mail, explains why they are not satisfied with their service, and refers to at least one of the above conditions. The email must be sent no later than one week after the invoice is received.

If our customer service considers that the complaint can be qualified under any of our conditions above, the customer will receive a reply with proposed solutions, which can include but are not limited to another visit of a Buddy to fix the issues, a discount on the next service, or a refund.

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